If something isn't resolved to your satisfaction, you can escalate it.

Step 1 — Support. Report it in the app or through this website. Most things are settled here.

Step 2 — Nodal Officer. If you're unhappy with the outcome, or haven't had a reply in a reasonable time, escalate to our Nodal Officer.

Step 3 — Grievance Officer. Our Grievance Officer is the final internal escalation. Their name, address, email and phone number are published on our Grievance Redressal page as required by the Information Technology Rules, 2021.

We acknowledge grievances within 24 hours and aim to resolve them within 15 days. When you escalate, quote your original reference so we can see everything that's already happened.