Snapp does not charge a cancellation fee. You can cancel a booking at any point before your trip starts and nothing will be charged to you.

If a captain accepted your booking and then didn't move towards you, cancel and report it — you won't be charged, and the report helps us act on that captain.

Cancelling repeatedly in a short span may temporarily limit new bookings from your account, which is a check against accidental or automated booking loops rather than a penalty for changing your mind.