Rides, waiting and arrival all depend on your phone's real location, so the app checks for fake location (GPS spoofing) apps.

If your phone reports a fake location, you may be asked to turn those apps off. Reported three times in one shift, your account can be put on hold — you'll go offline once any ride you're on has ended, and you can't go online again until our team has reviewed it. If you think it's a mistake, contact support.