Going online needs all of: an approved account, a valid licence, registration and insurance, an active access pass, and location permission granted to the Captain app.

The app tells you which of these is missing when the toggle won't move. The most common causes are an expired pass and an expired document.

Snapp needs background location while you're online so we can offer you nearby trips and keep a safety trail. If you've set location permission to "only while using the app", you'll drop offline whenever the app is in the background.