Act quickly — the sooner you tell us, the better the chances of getting it back.

Open the trip in your ride history and report a lost item, or contact us with the trip reference. For a short window after a trip ends you can also contact your captain directly from the trip screen.

We'll pass your contact details to the captain so they can arrange to return the item. Snapp doesn't take custody of lost property and can't guarantee recovery, but we will help you reach the captain and will follow up if they don't respond.