If something about a trip looks unusual — the car leaves the route the fare was worked out on, stops for a long time away from your stops, or we lose the captain's location — the app may ask you "Is everything OK?"

• Tap I'm OK and nothing more happens.
• Tap I need help and it's an SOS: our safety team is alerted at once with the trip and your position.
• If nobody answers in about a minute and a half, our safety team takes a look and may call you or your captain.

The captain may be asked too, but a captain's answer alone never closes a check that was asked of you.

If a trip ended away from where you were going, the app may ask "Did your trip end here?" afterwards. Tapping No sends it straight to our team to look into.